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Grandsteam HT-286,cannot receve incoming call

Discussion in '3CX Phone System - General' started by michael, Apr 16, 2007.

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  1. michael

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    I have a audiocodes mp-114FXO and grandsteam HT-286 adapter. everything works fine except the phone connected to HT-286 cannot receive the call.either internal or external. I can make any call from this anolgy phone.here is some log.

    16:47:08.680 CallConf::Rejected Call (C:6C) is rejected: Destination is not answering
    16:47:08.680 StratInOut::eek:nCancel Call from Ext.100 to 103 has been terminated; reason:
    16:46:53.883 StratInOut::eek:nHangUp Call from Ln:10000@Audiocodes to 103 has been terminated
    16:46:53.258 CallConf::eek:nIncoming Incoming call from Ext.100 to sip:103@10.114.78.5:5060
    16:46:39.867 CallConf::eek:nIncoming Incoming call from Ln:10000@Audiocodes to sip:10000@10.114.78.5
    Thanks in advance.
     
  2. NigelG

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    Mar 29, 2007
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    Hi,

    A couple of questions first please.

    Does the HT-286 show as registered in the 3CX control panel? if unsure then try powering the HT-286 down then power up and look in the server status window.

    When calling the HT-286 extension (I assume that it is ext103) does the green light on the HT-286 flash to show incoming call ?

    Are you using a static or dynamic IP address on the HT-286 ?

    Regards
    NigelG
     
  3. michael

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    yes,it is registered. and the green light is not flash. I am using a DHCP. But finally I found i have to rebbot serval times to get it work. I guess it is a firmware bug?
     
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