Grandstream 2120 wont ring

Discussion in '3CX Phone System - General' started by hoosier1077, Nov 28, 2011.

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  1. hoosier1077

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    Hello,
    The receptionist have a grandstream 2120 on her desk. When she gets the first call the phone rings, she picks up, and hit transfer-ext-send. During the blind transfer the call still blinks on her 2120 until other end of transfer picks up. During that time, if another call comes in the phone makes no noise. It just blinks red on line 2, however unless they are looking right at it they'll miss it everytime. Im running most current version of grandstream firmware and 3cx paid version up to date as well. The phone previously had some older firmware versions as well, but this issue has always been there no matter what firmware. I would really appreicate it if someone could help out on this one, thanks in advance.
     
  2. GSsupport

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    Hello,

    In such scenario, the phone should play a call waiting tone (separate beeps). It seems that the phone plays this call waiting tone when using handset but not when using speakerphone. Our developers are now looking into this and will provide a fix in the next firmware release.

    Best regards,
    GSsupport
     
  3. hoosier1077

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    Thanks for the reply. I'll be looking for it because the recpetionist cant work with it for too much longer.
     
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