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Grandstream 286 lost reg and didn't hang up

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craigreilly

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Hope you can point me in the right direction on what might cause this.
Extension 4004 is a Grandstream 286 and connected to it is a Polycom Analog Speakerphone.
Out trunk is a Patton 4940 connected to a PRI

1) Ext 4004 made a long distance call at 11:57:52 am
2) At about 12:14 the grandstream unregistered.
3) The call ended around 12:40 pm – but no sign of it in the log. The phone has dialtone but can not make calls as it is not registered.
a. I see the call still going in MyPhone at 1:12pm so I unplug the Grandstream and cycle the power
b. The call continues on the Patton (I can see it under Port/Trunk Status)
4) The only way I could see to end the call, was to login to MyPhone as that extension and terminate it that way.

This is a little concerning because that’s about 30 minutes of LD Charges that were used for no reason at all.

The next line in the log is at 13:14:04 when I cycled the power on the grandstream and it reregistered.

1) Is there another way to terminate a call on the trunk ?
2) Is there a setting on the Grandstream that should be changed so reguistrations take place more often or something?



06-09-2012 12:14:44.943 Endpoint Extn:4004 has removed contact <sip:[email protected]:5060>
06-09-2012 12:14:44.943 [CM504002]: Endpoint Extn:4004: a contact is unregistered. Contact(s): []
06-09-2012 11:57:54.658 Session 3227508 of leg L:9327.1[Extn] is confirmed
06-09-2012 11:57:54.658 L:9327.1[Extn] got Confirmed Confirmed Recv Req ACK from 10.0.3.102:5060 tid=f33e451e357539d6 [email protected]:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bKf33e451e357539d6
Max-Forwards: 70
Contact: <sip:[email protected];user=phone>
To: <sip:[email protected];user=phone>;tag=5b67da04
From: "Conference Room"<sip:[email protected];user=phone>;tag=553ff24ebdb70626
Call-ID: [email protected]
CSeq: 55862 ACK
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE
Proxy-Authorization: Digest username="4004", realm="3CXPhoneSystem", algorithm=MD5, uri="sip:[email protected]:5060", nonce="414d535c0659833070:3982c74f4639ebf317a09cb0090dfb64", response="0a28ab18fe564625f632fa1f93be498f"
User-Agent: Grandstream HT287 1.1.0.45 DevId 000b823074d8
Content-Length: 0
06-09-2012 11:57:54.608 [CM503007]: Call(C:9327): Extn:4004 has joined, contact <sip:[email protected]:5060>
06-09-2012 11:57:54.608 Session 3227508 of leg L:9327.1[Extn] is connected
06-09-2012 11:57:54.608 L:9327.1[Extn] got Connected Connected Send 200/INVITE from 0.0.0.0:0 tid=05bc02cc7a2dbae5 [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bK05bc02cc7a2dbae5
Contact: <sip:[email protected]:5060>
To: <sip:[email protected];user=phone>;tag=5b67da04
From: "Conference Room"<sip:[email protected];user=phone>;tag=553ff24ebdb70626
Call-ID: [email protected]
CSeq: 55862 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CXPhoneSystem 11.0.25940.0
Content-Length: 231

v=0
o=3cxPS 202517774336 27212644353 IN IP4 10.0.0.12
s=3cxPS Audio call
c=IN IP4 10.0.3.1
t=0 0
m=audio 5222 RTP/AVP 0 8 18
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
06-09-2012 11:57:54.608 L:9327.1[Extn] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=05bc02cc7a2dbae5 [email protected]:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bK05bc02cc7a2dbae5
Contact: <sip:[email protected]:5060>
To: <sip:[email protected];user=phone>;tag=5b67da04
From: "Conference Room"<sip:[email protected];user=phone>;tag=553ff24ebdb70626
Call-ID: [email protected]
CSeq: 55862 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
Content-Length: 231

v=0
o=3cxPS 202517774336 27212644353 IN IP4 10.0.0.12
s=3cxPS Audio call
c=IN IP4 10.0.3.1
t=0 0
m=audio 5222 RTP/AVP 0 8 18
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
06-09-2012 11:57:54.608 L:9327.1[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
06-09-2012 11:57:52.968 L:9327.1[Extn] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=05bc02cc7a2dbae5 [email protected]:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bK05bc02cc7a2dbae5
Contact: <sip:[email protected];user=phone>
To: <sip:[email protected];user=phone>;tag=5b67da04
From: "Conference Room"<sip:[email protected];user=phone>;tag=553ff24ebdb70626
Call-ID: [email protected]
CSeq: 55862 INVITE
Content-Length: 0
06-09-2012 11:57:52.821 [Flow] Call(C:9327): making call from L:9327.1[Extn] to T:Line:10003>>14075558606@[Dev:sip:[email protected]:5060]
06-09-2012 11:57:52.821 [CM503027]: Call(C:9327): From: Extn:4004 ("Conference Room" <sip:[email protected]:5060>) to T:Line:10003>>14075558606@[Dev:sip:[email protected]:5060]
06-09-2012 11:57:52.821 [CM503010]: Call(C:9327): Making route(s) from Extn:4004 to <sip:[email protected]:5060>
06-09-2012 11:57:52.821 Remote SDP is set for leg L:9327.1[Extn]
06-09-2012 11:57:52.821 [CM505001]: Endpoint Extn:4004: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Grandstream HT287 1.1.0.45 DevId 000b823074d8] PBX contact: [sip:[email protected]:5060]
06-09-2012 11:57:52.820 [CM500002]: Call(C:9327): Info on incoming INVITE from Extn:4004:
Invite-IN Recv Req INVITE from 10.0.3.102:5060 tid=05bc02cc7a2dbae5 [email protected]:
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bK05bc02cc7a2dbae5
Max-Forwards: 70
Contact: <sip:[email protected];user=phone>
To: <sip:[email protected];user=phone>
From: "Conference Room"<sip:[email protected];user=phone>;tag=553ff24ebdb70626
Call-ID: [email protected]
CSeq: 55862 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE
Content-Type: application/sdp
Proxy-Authorization: Digest username="4004",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:[email protected];user=phone",nonce="414d535c0659833070:3982c74f4639ebf317a09cb0090dfb64",response="9429125928c533ae541ee16aa1d8d29b"
Supported: replaces, timer
User-Agent: Grandstream HT287 1.1.0.45 DevId 000b823074d8
Content-Length: 318

v=0
o=4004 8000 8001 IN IP4 10.0.3.102
s=SIP Call
c=IN IP4 10.0.3.102
t=0 0
m=audio 5004 RTP/AVP 0 8 4 18 2 97
a=sendrecv
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:4 G723/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:2 G726-32/8000
a=rtpmap:97 iLBC/8000
a=fmtp:97 mode=20
a=ptime:20
06-09-2012 11:57:52.820 [CM503001]: Call(C:9327): Incoming call from Extn:4004 to sip:[email protected]:5060
 
To force a disconnect, go to the Ports/Trunk Status tab and then look just above and you should see a "Disconnect Call" button.

The 286/287 has been around for some time and is generally perceived as a workhorse. I am uncertain how you have it configured, but here are some items that may help:

1. Allow outgoing calls without registration = no
2. Disable voice prompt = no
3. Registration expiration - to whatever you want, the default is normaly 3600 sec (1 hour).
4. Session Expiration - set to whatever, default is 180 (reivite set to on with the extension of interest in 3CX)
6. Unregister on reboot = yes

Can you check and compare and let me know which may have been different? We can then go from there....maybe.
 
There's the button - I tried the ol' Right Click. How I didn't see that I do not know.
I'll try the tips. Thanks!





If you are on Facebook - please VOTE for this idea.
https://apps.facebook.com/threecxideas/index.php?page=idea_detail.php&i=316
 
1. Allow outgoing calls without registration
= no -> UPDATED
2. Disable voice prompt = no
= no already
3. Registration expiration - to whatever you want, the default is normaly 3600 sec (1 hour).
= 3600 already
4. Session Expiration - set to whatever, default is 180 (reivite set to on with the extension of interest in 3CX)
= 180 already and reinvite ON already
6. Unregister on reboot = yes
= yes already

So - I only changed option 1.
 
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