Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Grandstream 286 lost reg and didn't hang up

Discussion in '3CX Phone System - General' started by craigreilly, Sep 6, 2012.

Thread Status:
Not open for further replies.
  1. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,575
    Likes Received:
    305
    Hope you can point me in the right direction on what might cause this.
    Extension 4004 is a Grandstream 286 and connected to it is a Polycom Analog Speakerphone.
    Out trunk is a Patton 4940 connected to a PRI

    1) Ext 4004 made a long distance call at 11:57:52 am
    2) At about 12:14 the grandstream unregistered.
    3) The call ended around 12:40 pm – but no sign of it in the log. The phone has dialtone but can not make calls as it is not registered.
    a. I see the call still going in MyPhone at 1:12pm so I unplug the Grandstream and cycle the power
    b. The call continues on the Patton (I can see it under Port/Trunk Status)
    4) The only way I could see to end the call, was to login to MyPhone as that extension and terminate it that way.

    This is a little concerning because that’s about 30 minutes of LD Charges that were used for no reason at all.

    The next line in the log is at 13:14:04 when I cycled the power on the grandstream and it reregistered.

    1) Is there another way to terminate a call on the trunk ?
    2) Is there a setting on the Grandstream that should be changed so reguistrations take place more often or something?



    06-09-2012 12:14:44.943 Endpoint Extn:4004 has removed contact <sip:4004@10.0.3.102:5060>
    06-09-2012 12:14:44.943 [CM504002]: Endpoint Extn:4004: a contact is unregistered. Contact(s): []
    06-09-2012 11:57:54.658 Session 3227508 of leg L:9327.1[Extn] is confirmed
    06-09-2012 11:57:54.658 L:9327.1[Extn] got Confirmed Confirmed Recv Req ACK from 10.0.3.102:5060 tid=f33e451e357539d6 Call-ID=e20fa375da2148e5@10.0.3.102:
    ACK sip:4075558606@10.0.0.12:5060 SIP/2.0
    Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bKf33e451e357539d6
    Max-Forwards: 70
    Contact: <sip:4004@10.0.3.102;user=phone>
    To: <sip:4075558606@10.0.0.12;user=phone>;tag=5b67da04
    From: "Conference Room"<sip:4004@10.0.0.12;user=phone>;tag=553ff24ebdb70626
    Call-ID: e20fa375da2148e5@10.0.3.102
    CSeq: 55862 ACK
    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE
    Proxy-Authorization: Digest username="4004", realm="3CXPhoneSystem", algorithm=MD5, uri="sip:4075558606@10.0.0.12:5060", nonce="414d535c0659833070:3982c74f4639ebf317a09cb0090dfb64", response="0a28ab18fe564625f632fa1f93be498f"
    User-Agent: Grandstream HT287 1.1.0.45 DevId 000b823074d8
    Content-Length: 0
    06-09-2012 11:57:54.608 [CM503007]: Call(C:9327): Extn:4004 has joined, contact <sip:4004@10.0.3.102:5060>
    06-09-2012 11:57:54.608 Session 3227508 of leg L:9327.1[Extn] is connected
    06-09-2012 11:57:54.608 L:9327.1[Extn] got Connected Connected Send 200/INVITE from 0.0.0.0:0 tid=05bc02cc7a2dbae5 Call-ID=e20fa375da2148e5@10.0.3.102:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bK05bc02cc7a2dbae5
    Contact: <sip:4075558606@10.0.0.12:5060>
    To: <sip:4075558606@10.0.0.12;user=phone>;tag=5b67da04
    From: "Conference Room"<sip:4004@10.0.0.12;user=phone>;tag=553ff24ebdb70626
    Call-ID: e20fa375da2148e5@10.0.3.102
    CSeq: 55862 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CXPhoneSystem 11.0.25940.0
    Content-Length: 231

    v=0
    o=3cxPS 202517774336 27212644353 IN IP4 10.0.0.12
    s=3cxPS Audio call
    c=IN IP4 10.0.3.1
    t=0 0
    m=audio 5222 RTP/AVP 0 8 18
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=sendrecv
    06-09-2012 11:57:54.608 L:9327.1[Extn] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=05bc02cc7a2dbae5 Call-ID=e20fa375da2148e5@10.0.3.102:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bK05bc02cc7a2dbae5
    Contact: <sip:4075558606@10.0.0.12:5060>
    To: <sip:4075558606@10.0.0.12;user=phone>;tag=5b67da04
    From: "Conference Room"<sip:4004@10.0.0.12;user=phone>;tag=553ff24ebdb70626
    Call-ID: e20fa375da2148e5@10.0.3.102
    CSeq: 55862 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    Content-Length: 231

    v=0
    o=3cxPS 202517774336 27212644353 IN IP4 10.0.0.12
    s=3cxPS Audio call
    c=IN IP4 10.0.3.1
    t=0 0
    m=audio 5222 RTP/AVP 0 8 18
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=sendrecv
    06-09-2012 11:57:54.608 L:9327.1[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
    06-09-2012 11:57:52.968 L:9327.1[Extn] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=05bc02cc7a2dbae5 Call-ID=e20fa375da2148e5@10.0.3.102:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bK05bc02cc7a2dbae5
    Contact: <sip:4075558606@10.0.0.12;user=phone>
    To: <sip:4075558606@10.0.0.12;user=phone>;tag=5b67da04
    From: "Conference Room"<sip:4004@10.0.0.12;user=phone>;tag=553ff24ebdb70626
    Call-ID: e20fa375da2148e5@10.0.3.102
    CSeq: 55862 INVITE
    Content-Length: 0
    06-09-2012 11:57:52.821 [Flow] Call(C:9327): making call from L:9327.1[Extn] to T:Line:10003>>14075558606@[Dev:sip:10003@10.0.3.1:5060]
    06-09-2012 11:57:52.821 [CM503027]: Call(C:9327): From: Extn:4004 ("Conference Room" <sip:4004@10.0.0.12:5060>) to T:Line:10003>>14075558606@[Dev:sip:10003@10.0.3.1:5060]
    06-09-2012 11:57:52.821 [CM503010]: Call(C:9327): Making route(s) from Extn:4004 to <sip:4075558606@10.0.0.12:5060>
    06-09-2012 11:57:52.821 Remote SDP is set for leg L:9327.1[Extn]
    06-09-2012 11:57:52.821 [CM505001]: Endpoint Extn:4004: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Grandstream HT287 1.1.0.45 DevId 000b823074d8] PBX contact: [sip:4004@10.0.0.12:5060]
    06-09-2012 11:57:52.820 [CM500002]: Call(C:9327): Info on incoming INVITE from Extn:4004:
    Invite-IN Recv Req INVITE from 10.0.3.102:5060 tid=05bc02cc7a2dbae5 Call-ID=e20fa375da2148e5@10.0.3.102:
    INVITE sip:4075558606@10.0.0.12;user=phone SIP/2.0
    Via: SIP/2.0/UDP 10.0.3.102;branch=z9hG4bK05bc02cc7a2dbae5
    Max-Forwards: 70
    Contact: <sip:4004@10.0.3.102;user=phone>
    To: <sip:4075558606@10.0.0.12;user=phone>
    From: "Conference Room"<sip:4004@10.0.0.12;user=phone>;tag=553ff24ebdb70626
    Call-ID: e20fa375da2148e5@10.0.3.102
    CSeq: 55862 INVITE
    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE
    Content-Type: application/sdp
    Proxy-Authorization: Digest username="4004",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:4075558606@10.0.0.12;user=phone",nonce="414d535c0659833070:3982c74f4639ebf317a09cb0090dfb64",response="9429125928c533ae541ee16aa1d8d29b"
    Supported: replaces, timer
    User-Agent: Grandstream HT287 1.1.0.45 DevId 000b823074d8
    Content-Length: 318

    v=0
    o=4004 8000 8001 IN IP4 10.0.3.102
    s=SIP Call
    c=IN IP4 10.0.3.102
    t=0 0
    m=audio 5004 RTP/AVP 0 8 4 18 2 97
    a=sendrecv
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:4 G723/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:2 G726-32/8000
    a=rtpmap:97 iLBC/8000
    a=fmtp:97 mode=20
    a=ptime:20
    06-09-2012 11:57:52.820 [CM503001]: Call(C:9327): Incoming call from Extn:4004 to sip:4075558606@10.0.0.12:5060
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,086
    Likes Received:
    65
    To force a disconnect, go to the Ports/Trunk Status tab and then look just above and you should see a "Disconnect Call" button.

    The 286/287 has been around for some time and is generally perceived as a workhorse. I am uncertain how you have it configured, but here are some items that may help:

    1. Allow outgoing calls without registration = no
    2. Disable voice prompt = no
    3. Registration expiration - to whatever you want, the default is normaly 3600 sec (1 hour).
    4. Session Expiration - set to whatever, default is 180 (reivite set to on with the extension of interest in 3CX)
    6. Unregister on reboot = yes

    Can you check and compare and let me know which may have been different? We can then go from there....maybe.
     
  3. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,575
    Likes Received:
    305
    There's the button - I tried the ol' Right Click. How I didn't see that I do not know.
    I'll try the tips. Thanks!





    If you are on Facebook - please VOTE for this idea.
    https://apps.facebook.com/threecxideas/index.php?page=idea_detail.php&i=316
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,575
    Likes Received:
    305
    1. Allow outgoing calls without registration
    = no -> UPDATED
    2. Disable voice prompt = no
    = no already
    3. Registration expiration - to whatever you want, the default is normaly 3600 sec (1 hour).
    = 3600 already
    4. Session Expiration - set to whatever, default is 180 (reivite set to on with the extension of interest in 3CX)
    = 180 already and reinvite ON already
    6. Unregister on reboot = yes
    = yes already

    So - I only changed option 1.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.