Grandstream DTMF

Discussion in '3CX Phone System - General' started by craigreilly, Aug 6, 2012.

Thread Status:
Not open for further replies.
  1. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,962
    Likes Received:
    180
    I have a Polycom Analog phone hooked up to a Grandstream HT287.
    On my GoToMeeting Bridge, I enter the number and press pount as requested. I have to press the numbers very slow and deliberate to get it to recognize all of them. I have tried an old analog house phone as well with similar results.

    Here are my options:


    I have tried all 3 options alone. -> in-audio, RTP, SIP

    Thank you.
     

    Attached Files:

    • dtmf.png
      dtmf.png
      File size:
      83.1 KB
      Views:
      619
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,962
    Likes Received:
    180
    By the way, I have tried my T1 trunk as well as NexVortex VOIP with similar results.

    Also - I tested this process on the Voicemail system. I dialed in. It asked for extension (as extension I was calling from doesn ot have VM Enabled). Then I entered my PIN. It worked fine.

    So, maybe the HT is ok - but an incompatibility with the HT or 3cx and Citrix GoToMeeting... Anyone?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. ZenMasta

    ZenMasta New Member

    Joined:
    Mar 10, 2010
    Messages:
    174
    Likes Received:
    0
    You might want to hit up the grandstream forums directly. I know you are using an ATA but I had a similar issue using a grandstream fxo gateway and their support staff answered the topic and I was able to get everything setup just right.

    In my situation it was a combo of RTP plus one of the others.

    Good luck.
     
  4. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,962
    Likes Received:
    180
    I will try them as well.
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.