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Hello i wonder if anyone can help with a problem
I have a 3CX system with a Grandstream GXW4104 using 4 analogue lines supplied as a group of 4 by Kingston Communications in the UK. The Grandstream is registered and it works perfectly on outgoing calls.
On incoming calls it receives 1 call and transfers it to the digital receptionist but it doesnt accept any more calls on the other 3 lines. The caller gets a ringing tone but the channel light doesnt activate on the grandstream nor does the 3CX see anything.
Can anyone point me in the right direction.
Many thanks
Chris
I have a 3CX system with a Grandstream GXW4104 using 4 analogue lines supplied as a group of 4 by Kingston Communications in the UK. The Grandstream is registered and it works perfectly on outgoing calls.
On incoming calls it receives 1 call and transfers it to the digital receptionist but it doesnt accept any more calls on the other 3 lines. The caller gets a ringing tone but the channel light doesnt activate on the grandstream nor does the 3CX see anything.
Can anyone point me in the right direction.
Many thanks
Chris