Dear 3cx: (using GS 2130,2170) The Default Ring Tone selected in the Phone Provisioning Tab affects the 'Account Ring Tone'. But the External Ring Tone gets set to a static value of 3. So users tell me what they want for a tone... They change it on the phone itself, but then it gets overwritten each night. 3cx should atleast make external match account ring tone, or even give it a separate drop down. or remove tone 3 from the template all together.