Granstream 4101

Discussion in '3CX Phone System - General' started by fraggle, Sep 26, 2008.

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  1. fraggle

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    I have the above gateway & configured it according to the guide from 3cx.

    I have 1 pstn line plugged in.

    When I dial the call terminates immediately & I get the following in the server log:-
    12:23:52.465 Call::Terminate [CM503008]: Call(3): Call is terminated
    12:23:52.465 Call::RouteFailed [CM503015]: Call(3): Attempt to reach [sip:801583624228@websvr.effective.local] failed. Reason: Server Failure
    12:23:52.465 CallLeg::eek:nFailure [CM503003]: Call(3): Call to sip:01583624228@192.168.15.3:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.15.3:5060
    12:23:52.356 CallLeg::eek:nFailure [CM503003]: Call(3): Call to sip:01583624228@192.168.15.3:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.15.3:5060
    12:23:52.247 CallLeg::eek:nFailure [CM503003]: Call(3): Call to sip:01583624228@192.168.15.3:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.15.3:5060
    12:23:52.137 CallLeg::eek:nFailure [CM503003]: Call(3): Call to sip:01583624228@192.168.15.3:5060 has failed; Cause: 503 Service Unavailable; from IP:192.168.15.3:5060
    12:23:52.044 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(3): Calling: PSTNline:01883624228@(Ln.10000@Grandstream VOIP Gateway)@[Dev:sip:10000@192.168.15.3:5060, Dev:sip:10001@192.168.15.3:5062, Dev:sip:10002@192.168.15.3:5064, Dev:sip:10003@192.168.15.3:5066]
    12:23:52.044 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:801883624228@websvr.effective.local]

    This looks like a Granstream issue?

    The four lines are all green on the 3cx control panel.

    If I dial in the phone just rings and never picks up.

    I haven't a scooby about any of this so am floundering about quite a lot, so any help greatly appreciated.
     
  2. amygoda

    amygoda Member

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    Please restore to factory set then reconfig again
    after you do I'll give you a tip
     
  3. fraggle

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    ok, done that - tip pls?

    ....pretty pls

    ....with sugar on
     
  4. amygoda

    amygoda Member

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    The tip is for how to choose the port
    But are you already registerd and works fine
     
  5. fraggle

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    I've reset and reconfigured, the ports are regsitered & I still get the same thing
     
  6. amygoda

    amygoda Member

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    Close all firewalls
    check codecs
    try the pstn in other port
    unplug the pstn and reboot then plug again
    clear other chanels
     
  7. fraggle

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    sorry to be thick, but how do I do all of those...
     
  8. fraggle

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    Re: Grandstream 4101

    More Info. Grandstream tech support finally came back to me & and gave me a firmware revision.

    I installed the firmware revision, reset the thing back to defaults and configured as per 3cx & grandstream instructions.

    Now I get: CM503015]: Call(11): Attempt to reach [sip:801583624228@websvr.effective.local:5060] failed. Reason: No Answer after waiting a long time (I get a rining tone from the handset)

    But the pstn never rings & the staus page on the grandstream shows nothing. If I ring in on the PSTN still nothing & nothing shows in the 3xc logs.

    Have moved the FXO port about but same result. Do I just chuck the grandstream out the window?
     
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