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greeting for direct phone numbers

Discussion in '3CX Phone System - General' started by bnelson, Sep 2, 2010.

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  1. bnelson

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    Our client wants to know if this is possible.

    They want to give thier employees a direct dial phone number
    example:
    555-1111 Mary
    555-1112 John
    555-1113 Joe

    When people call these numbers, they want a message to play: "Thanks for calling [COMPANY NAME], please hold while we transfer your call" currently it just rings, without playing any message.

    Is this possible?
     
  2. leejor

    leejor Well-Known Member

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    DID number-> automated attendant (unique one created for each user), caller gets personal greeting message, after 1 second delay->rings extension-. no answer can go to voicemail or forwarded elsewhere.
     
  3. abc123

    abc123 Active Member

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    With the commercial edition, we prefer to do this with a call queue. Both achieve the same result though.
     
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