Group pickup on Aastra phones

Discussion in '3CX Phone System - General' started by drummano, Jan 24, 2013.

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  1. drummano

    Jan 24, 2013
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    Dear forum participants, I'm faced with the problem on the ver 11 sp3 – Build 28392.820 3CX PBX, that "A" call "B" and "C" pickup "B"
    with Aastra 6731i phones. "A" not know who picked up its call.

    -"A" display "B" name after "C" pickuped its. ("A" not know how picked up)
    -"B" display "A" name, after pickup nothing visible. (Missed call indicator is not active!)
    -"C" display indicated *20*; "C" not known who called "B".

    And at the "C" call register there can be seen *20*.
    I implemented and upgraded from Asterisk to 3CX because of my customer easier/friendlier operation,
    but this function worked with Asterisk 1.4 very well.

    A tried so far, but no results;
    1. /extension/other/extension capability/Support 'Replaces' Header switch off
    2. /Setting/General Settings/Global Options/'Append-prepend name to CallerID - Append switch on
    3. /Setting/General Settings/Global Options/'Caller ID and Phonebook matching - Resolved caller -switced on -(obviously Company phonebook up and running and contains all participants)
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