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Group Voicemail Record Prompt

Discussion in '3CX Phone System - General' started by Elliot Cater, Jan 19, 2018.

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  1. Elliot Cater

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    Hi

    I've been trying to find a definitive answer for this. How would you record a group voicemail prompt for a ring group?

    Cheers

    Elliot
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Elliot Cater

    If you want to forward Ring Group unanswered calls to a voicemail, you need to create a dummy extension for this and in the Ring Group Settings >> "Destination if no answer" forward it to the voicemail of that extension. Now on the dummy extension Settings >> Voicemail, under "Manage Voicemail Greetings" record the prompt that you want the callers to hear.
     
  3. Elliot Cater

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    Hi

    Thanks for the reply.

    This whole ring group voicemail seems like a bit of a hack. It's a shame the voicemail can't be forwarded to all the extensions from a ring group, instead of just firing an email to everyone in the group.
     
    jbryant84 and jimbo59 like this.
  4. jimbo59

    jimbo59 Member

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    Put in a feature request.
     
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