Grouped Round Robin

Discussion in 'Ideas' started by 3CX_ARK, Dec 13, 2016.

Grouped Round Robin 5 5 1votes
5/5, 1 vote

  1. 3CX_ARK

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    Dec 13, 2016
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    We would like to round robin our calls on a per group basis. For example, when the main line is called team 1s phones ring, for the second call team 2 etc and only spill over if not answered.

    At present there is only the option to round robin between single agents and not between groups.

    This enables us to share the calls between teams evenly.
     
    jlinds likes this.