Re: Grouping phones and different directions for the same nu
Craig - to clarify -
You have one 3CX server that is serving multiple physical locations that are all connected via VPN, which presumably then makes it all look like one homogenous network with one LAN, correct? Then, within each of the physical locations there is a designated receptionist and the desire is that no matter which physical building I am in at the moment, should I pick up a phone and dial "9", you want that call directed to the designated receptionist for that same building; is this correct?
I assume, for the moment, that external calls are handled and do not really present a problem.
So, the problem seems to be how to distinguish what logically appears as a grouping of extensions known as "9", but due to the physical location, needing to ensure that each "9" is truly unique. Conceivably, you might be able to modify the dial plan in the phones such that when they they see the single "9", they substitute the real extension number for that building's receptionist. You could use the SIP ID (other tab) to further help as there is nothing that stops you from defining extension 212, for instance, as another number. The issue as I see it is that every phone in a given building will need some modification made to the dial plan.