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GW4104 - Destination not Found

Discussion in '3CX Phone System - General' started by Alliedbs, Jul 12, 2009.

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  1. Alliedbs

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    i have setup gw4104 gateway and a 3cx voip client. I try to dial out but say destination not found. The out bound rule i have set as below

    Call to number strating with ( Prefix ) 9
    Call from Extension 100-999
    calls to number with a length of 8
    Strip digits 1
    prepend 9

    I call using 9 follow by nos but keep saying destination not found.

    Kindly pls advise where did i do wrong.

    Thanks......
     
  2. amygoda

    amygoda Member

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    Hello
    I think the default is 99
    and you have to specify the line (1 to 4)
    you have to set prepend to 991 (for pstn line1)
     
  3. discovery1

    discovery1 Member

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    There are too many options in the outbound rule, try removing a few and see what the results are.
    I would start by removing the number length of 8 rule as if your local numbers are 8 digits long and you prepend a 9 in front of the number you will never make a call because the number sent will have 9 digits.
     
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  4. voipbaennjer

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    The GXW4104 works in round robin mode (it seizes one line after the other). But each induvidual line can be accessed by dialing 99 plus line number (1-4).
    So prepend 991 for line 1 in your outbound rule to access line 1 (992 for line 2 and so on).
    If you want to make outgoing calls by dialing 9 you also have to strip 1 digit in your outbound rule.
    Leave the extension field blank since 100-999 specifies all extensions anyway.
     
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