- Joined
- Jan 17, 2010
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We have a Grandstream GXP2200.
it is provisioned and working well, however we have an odd issue with parking calls.
if we pick up a call and then park it with the following process
press "transfer" - dial *01, it successfully parks the call, and another extension can pick it up, however if we try to retrieve the call from the GXP2200, it picks up the call (dialling *11) and displays the outside callers number in the caller display, however there is no audio in either direction. however hanging up terminates the call, we can see the extension has picked up the call from park successfully in the 3CX management console. just no audio...
this is on 3CX v12, with the latest firmware on the GXP2200
any help would be much appreciated.
it is provisioned and working well, however we have an odd issue with parking calls.
if we pick up a call and then park it with the following process
press "transfer" - dial *01, it successfully parks the call, and another extension can pick it up, however if we try to retrieve the call from the GXP2200, it picks up the call (dialling *11) and displays the outside callers number in the caller display, however there is no audio in either direction. however hanging up terminates the call, we can see the extension has picked up the call from park successfully in the 3CX management console. just no audio...
this is on 3CX v12, with the latest firmware on the GXP2200
any help would be much appreciated.