GXW4104 Intermittent CID issue

Discussion in '3CX Phone System - General' started by FGCUHank, Mar 9, 2011.

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  1. FGCUHank

    FGCUHank New Member

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    After a few days my GXW4104 starts sending trash for the CID to 3cx. I see it in the 3cx logs as well. See example from a voicemail e-mail below.

    If I login to the GXW and reboot it, the issue goes away.

    Anyone run into this before?

    Thanks for any input.


    From Caller ID 23NMM&&&&&
    Date 3/8/2011 4:39:41 PM
    Duration 00:00:49
    File vmail_23NMM&&&&&_10_20110308213941


    Product Model: GXW4104
    Software Version: Program--1.3.4.10 Loader--1.1.3.4 Boot--1.1.3.2
     
  2. mfm

    mfm Active Member

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    Hi,

    Please post the 3cx logs, but its best you go to grandstream and ask them about the issue. Furthemore the tested firmware for this device is 1.3.1.6 i suggest you stick with it.
     
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  3. FGCUHank

    FGCUHank New Member

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    Thanks for the reply,

    Here is the section from the logs on that call. I've seen this a few times since installing the GXW. The issue goes away with reboot.

    I'll try my luck with GS but have not had much with them in the past. I may try to downgrade the firmware (if possible) or go back to my SPA3102.



    11/03/08 16:38:25.253|100031| Trc|75|0008|: Call update(Insert): cid=2, dn=10004, internal=(none), external=23NMM&&&&&, ac_stat=Dialing
    11/03/08 16:38:25.472|100031| Trc|75|0008|: Call update(Insert): cid=2, dn=Ext.14 Hank Grimmick, internal=10004, external=23NMM&&&&&, ac_stat=Ringing
    11/03/08 16:38:25.519|100031| Trc|75|0008|: Call update(Insert): cid=2, dn=Ext.10 Kitchen, internal=10004, external=23NMM&&&&&, ac_stat=Ringing
    11/03/08 16:38:45.441|100031| Trc|75|0008|: Call update(Update): cid=2, dn=10004, internal=14, external=23NMM&&&&&, ac_stat=Dialing
    11/03/08 16:38:45.456|100031| Trc|75|0008|: Call update(Delete): cid=2, dn=Ext.14 Hank Grimmick, internal=10, external=23NMM&&&&&, ac_stat=Ringing
    11/03/08 16:38:45.519|100031| Trc|75|0008|: Call update(Delete): cid=2, dn=Ext.10 Kitchen, internal=10004, external=23NMM&&&&&, ac_stat=Ringing
    11/03/08 16:38:45.644|100031| Trc|75|0008|: Call update(Insert): cid=2, dn=99, internal=10004, external=23NMM&&&&&, ac_stat=Ringing
    11/03/08 16:38:45.675|100031| Trc|75|0008|: Call update(Update): cid=2, dn=10004, internal=99, external=23NMM&&&&&, ac_stat=Connected
    11/03/08 16:38:45.691|100031| Trc|75|0008|: Call update(Update): cid=2, dn=99, internal=10004, external=23NMM&&&&&, ac_stat=Connected
    11/03/08 16:38:47.847|100036| Trc|75|0008|: Agent's 19 phone is registered
    11/03/08 16:38:50.331|100039|Stat|75|0003|: Statistics:
    QM Total:
    calls_waiting_now: 0
    calls_polling_now: 0
    calls_servicing_now: 0
    calls_seen_in_wait: 0
    calls_seen_in_poll: 0
    calls_serviced: 0
    calls_dropped_before_poll: 0
    calls_dropped_before_delivery: 0
    calls_whose_wait_timer_expired: 0
    callbacks_requested: 0

    11/03/08 16:39:20.331|100039|Stat|75|0003|: Statistics:
    QM Total:
    calls_waiting_now: 0
    calls_polling_now: 0
    calls_servicing_now: 0
    calls_seen_in_wait: 0
    calls_seen_in_poll: 0
    calls_serviced: 0
    calls_dropped_before_poll: 0
    calls_dropped_before_delivery: 0
    calls_whose_wait_timer_expired: 0
    callbacks_requested: 0

    11/03/08 16:39:23.097|100036| Trc|75|0008|: Agent's 16 phone is registered
    11/03/08 16:39:41.097|100031| Trc|75|0008|: Call update(Delete): cid=2, dn=10004, internal=99, external=23NMM&&&&&, ac_stat=Connected
    11/03/08 16:39:41.112|100031| Trc|75|0008|: Call update(Delete): cid=2, dn=99, internal=(none), external=23NMM&&&&&, ac_stat=Connected
    11/03/08 16:39:50.378|100039|Stat|75|0003|: Statistics:
    QM Total:
    calls_waiting_now: 0
    calls_polling_now: 0
    calls_servicing_now: 0
    calls_seen_in_wait: 0
    calls_seen_in_poll: 0
    calls_serviced: 0
    calls_dropped_before_poll: 0
    calls_dropped_before_delivery: 0
    calls_whose_wait_timer_expired: 0
    callbacks_requested: 0
     
  4. SY

    SY Well-Known Member
    3CX Support

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    Hi FGCUHank,

    Management console provides "Server Activity Log" page. It shows information which is enough to initiate investigation.
    Why don't you use it?

    Thanks
     
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  5. FGCUHank

    FGCUHank New Member

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    Hi Stephan,

    The event happened yesterday and scrolled off the window before I could grab it. I searched for the caller ID string in the logs and log backup directories and found it in the following files.

    3CXAssistantServer.exe.log
    CallHistoryService.log
    CallHistory20110306.log
    3CXDialier.040828.log
    3CXQueueManager.040826.log

    I can post the sections from each or is there one you would prefer?

    Thanks in advance.
     
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