I need some guidance re using mutiple lines and channels. First let me say I know what happens when you assume.. you make an a__ out of U and ME. :lol: I have been under the assumption that in order to handle multiple calls I would need multiple lines from a VOIP provider. I also thought that for an incomming call to a busy line to be transferred to an alternate line I would need to have a VOIP provider that supported hunt groups or could roll the call to another line in my account. I recently recieved a message from a VOIP provider that said: Could somone shed some light on this for me? I understand that 3CX can transfer calls when an extension is busy but, can the 3CX software transfer the call to another line if the incomming line is busy? Also what are channels and how are they used? Thanks again for all the patience and help.