Greg.wilmot
Customer
- Joined
- Feb 14, 2018
- Messages
- 2
- Reaction score
- 0
Hi
we have setup in a remote office 6 users connecting to a google hosted 3cx platform using soft clients.
All working fine but the users then asked for deskphones.
we have received the new Yealink T42s handsets ( x3 ) and have connected them to the the POE switch and they power up fine.
I have run through the Add phone section and applied the details to one handset. I applied the manual config for Account 1 and the Auto provision details and then the phone tries to register. And this is where it gets stuck. the phone will not register.
I have the following ports opened.
tcp/udp- 5060
tcp/udp- 5061
tcp/udp- 5065
tcp/udp- 5090
tcp-5000
tcp-5001
I have run the firmware upgrade and factory reset the phone. any suggestions?
As a side note from about lunchtime the soft clients stopped displaying the preference information and call history. is this coincidence? the soft client outside of that office appear to be working fine?
TIA
Greg
we have setup in a remote office 6 users connecting to a google hosted 3cx platform using soft clients.
All working fine but the users then asked for deskphones.
we have received the new Yealink T42s handsets ( x3 ) and have connected them to the the POE switch and they power up fine.
I have run through the Add phone section and applied the details to one handset. I applied the manual config for Account 1 and the Auto provision details and then the phone tries to register. And this is where it gets stuck. the phone will not register.
I have the following ports opened.
tcp/udp- 5060
tcp/udp- 5061
tcp/udp- 5065
tcp/udp- 5090
tcp-5000
tcp-5001
I have run the firmware upgrade and factory reset the phone. any suggestions?
As a side note from about lunchtime the soft clients stopped displaying the preference information and call history. is this coincidence? the soft client outside of that office appear to be working fine?
TIA
Greg