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Hardphone local and remote

Discussion in '3CX Phone System - General' started by gary2seven, Oct 8, 2009.

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  1. gary2seven

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    I am new to the 3CX and only just starting my config.

    I need to configure a couple of Wi-Fi hard phones that staff are going to use both in the office and from home/on the road.

    The idea is they bring the phone with them and therefore have the same extension number wherever they are.

    What is the best way to set this up?

    Gary.
     
  2. comresource

    comresource Member

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    It will be difficult to have a 'works anywhere' phone because for external phones you will have seperate settings such as outbound proxy and STUN server. I am not sure if there are any wifi phones that allow multiple 'profiles' that you can just select depending on where you are. Mabey Kerry can chime in as he is pretty knowledgable about a lot different vendors phones.
     
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  3. KerryG

    KerryG Active Member

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    The best option would be to play some DNS tricks if you can. On the internal office network DNS server have something like pbx.companyname.com resolve to an internal IP but out on the internet have pbx.companyname.com resolve to a public IP.
     
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  4. gary2seven

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    Sounds like a plan!

    Thanks Kerry - I'll let you know how I get on :)
     
  5. leejor

    leejor Well-Known Member

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    You can put the same extension number on both a phone in the office and a VoIP WiFi phone. Any calls to that number will ring both, if the WiFi phone is connected, and ring , then go to voicemail after the pre-set time if it isn't. Don't forget to set how 3CX bases the busy status of the line, either by set or PBX. Most WiFi VoIP phone will give you voicemail notification. I have found that on some of the models I've used, all have now been discontinued, that after some time, they sometimes seem to loose the connection with the PBX. That possibility, along with limited battery life means that they shouldn't be counted on for extended standby,but great for making calls and checking voicemail. If you have to have the VoIP phones work in the office as well, set up a wireless router with a different public IP, that way no matter where they are the phone will always be seen to be out of the office, no need to change the settings.
     
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