Have 3CX send AUDIO conference cancellation notices

Discussion in 'Ideas' started by SupportRequestor, Jun 9, 2016.

  1. SupportRequestor

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    It is important for people to be notified that a conference call has been cancelled instead of manually asking everyone to remove the call from their calendar.

    This is especially important for people who schedule a resource in 3CX, such as a meeting room in Exchange, because if the meeting and thus conference call is cancelled, the reservation of the room does not get removed from the resource's calendar and thus stays reserved until an admin manually removes the reservation.

    If 3CX can send out update notifications, why can't it send out cancellation notifications as well?
     
  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Re: Have 3CX send conference cancellation notices

    Hi,

    In V15 we already do this.
    People no longer need to go and cancel events manually.
     
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  3. SupportRequestor

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    Re: Have 3CX send conference cancellation notices

    Is there a special way to do it? I'm testing V15 right now and when I create an audio conference it sends an e-mail. If I edit the conference call an e-mail is sent. However, if I delete the conference call nothing is sent.
     
  4. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Re: Have 3CX send conference cancellation notices (V15 Already DONE)

    No special way of doing this.
    -If you delete a meeting, all participants are notified with a cancellation e-mail.
    -If you remove a participant from the participant list of a meeting and save the changes, he is sent a cancellation e-mail.

    I've just performed the test and it seems to work fine.
     

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  5. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Re: Have 3CX send conference cancellation notices (V15 Already DONE)

    You can try to invite someone to a meeting by adding their e-mail in the meeting. Check if they receive an e-mail at all. If they don't, this means that you most probably do not have port forwarding correctly enabled for ports 5000, 5001.
     
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  6. SupportRequestor

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    Re: Have 3CX send conference cancellation notices (V15 Already DONE)

    That is how I tested it; all e-mails are sent except for the cancellation.

    I just tested removing the attendees and they do get a cancellation message but if you don't remove any attendees and delete the entire call nothing is sent.

    So:
    If a call is scheduled, participants get an e-mail.
    If the call is edited, participants get an e-mail
    If a participant is removed, they get a cancellation notice/remove from calendar.
    If the call is deleted, any participants in the list do not get an e-mail (I see nothing going to my mail server).
     
  7. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Re: Have 3CX send conference cancellation notices (V15 Already DONE)

    Could you post what version of the 3CX PBX you're using?
    Also go to:
    -PBX > Settings > Parameters > MAILTEMPLATE_WEBMEETINGCANCELLED_DEFAULT and MAILTEMPLATE_WEBMEETINGCANCELLED_PARAMETERS

    Verify whether these two parameters exist or not.
     
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  8. SupportRequestor

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    Re: Have 3CX send conference cancellation notices (V15 Already DONE)

    I'm using V15 (Don't know where to check the exact build string though)

    Those two parameters exist but this issue is for conference calls not webmeetings.
     

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  9. Stefan Löwe

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    Can you make this template editable via Settings -> Email -> Email Templates please.

    We need to localize the cancellations as well as the inventions.

    Thanks!

    Stefan