Have changed my PSTN SIP Trunk provider new line id

Discussion in '3CX Phone System - General' started by inknow, Jan 28, 2018.

Thread Status:
Not open for further replies.
  1. inknow

    Joined:
    Feb 10, 2014
    Messages:
    13
    Likes Received:
    5
    My carier has updated my SIP trunk line number, incomming calls are OK but outgoing are appearing on destination with my old number, is there anything y have to chanage or it is an issue from my provider??
     
  2. jimbo59

    jimbo59 Member

    Joined:
    Nov 17, 2017
    Messages:
    357
    Likes Received:
    77
    You changed your outbound Caller ID field in the SIP setup?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. inknow

    Joined:
    Feb 10, 2014
    Messages:
    13
    Likes Received:
    5
    Yes i did it to the new assigned number onda the sip trunk configuration
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    6,016
    Likes Received:
    421
    Hello @inknow

    Make sure that you have updated the number in trunk settings of the PBX as well as any outbound caller ID assigned to extensions. If you are certain that numbers are updated in 3CX then you can run a capture to make sure you are sending the new number. If that is also correct then you will need to contact your provider to sort the issue
     
Thread Status:
Not open for further replies.