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having missed calls on other ring group phones when answered

Discussion in '3CX Phone System - General' started by aftermarket, Aug 11, 2010.

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  1. aftermarket

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    we're running cisco 504g phones and when the ring is rung and answered by one of the two phones we have the other phone shows a missed call. is there anyway to make them aware that the call has been answered and not to display the missed call on the other phone?
     
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  2. leejor

    leejor Well-Known Member

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    Off hand I would think that would have to somehow be a function of the phone itself.

    The alternative would be, the PBX, knowing that a particular phone didn't actually answer a call to a RG, would have to send a SIP message to that (those) phone(s) to remove the last callers number.Then the set would have no record of the caller. Is that function even available in SIP?
     
  3. aftermarket

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    i have no idea! i thought it might of been simple but clearly not. someone must know how to do it
     
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  4. mhanson

    mhanson New Member

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    I use a 504g at my desk and see the same thing.

    Cisco Phones, and many others, consider any call that rings, and is not answered a missed call. The phone really has no idea what happens to the call, it just knows that it was rung and did not pick up. As far as I know there is no workaround to this, as this happens on all calls, ring groups and queues within 3CX and every other IP PBX I have seen.
     
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  5. aftermarket

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    thats a shame i'm sure i read somewhere that i can be done with certain phones
     
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  6. StefanW

    StefanW Head of Customer Support and Training
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    You picked a phone what does not understand "Picked Up Elsewhere" what is know for Cisco Phones and Linksys.
    Yealink just fixed if for your queues, RG worked before.
    Snom works 100% but i am not sure in Polycom and aastra...
     
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  7. aftermarket

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    we best get changing the phones! can you recommend the snom model numbers that are on par with the cisco 504 g's? how do you enable it is it just a setting on the snom phone?
     
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