Having trouble making and receiving calls.

Discussion in '3CX Phone System - General' started by jsadan, May 3, 2010.

Thread Status:
Not open for further replies.
  1. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    I was able to setup most of the 3CX and I can make calls between the VoIP phones that are registered with 3CX but I am not able to make a outgoing call. I did not setup outbound or inbound rules and need help setting up PSTN Device if that is needed

    Any help will be grateful, thanks.
     
  2. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Selected part of your post is the answer to your question.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    Ok I setup a PSTN device which also had me configure a outbound rule. For inbound it has our providers DID number. Tried another test call and failed to make an outgoing call, inbound calls it will ring about 6 times then give me a error message saying all circuits are busy right now.

    Server log shows this

    09:55:44.046 [CM503020]: Normal call termination. Reason: Not available
    09:55:44.046 [CM503016]: Call(24): Attempt to reach <sip:35@192.168.xx> failed. Reason: Not Registered
    09:55:44.046 [CM503016]: Call(24): Attempt to reach <sip:35@192.168.xx> failed. Reason: Not Registered
    09:55:44.046 [CM503017]: Call(24): Target is not registered: Ext:Ext.35
    09:55:44.046 [CM503010]: Making route(s) to <sip:35@192.168.xx>
    09:55:44.031 [CM505001]: Ext.14: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.1.15(a)] PBX contact: [sip:14@192.168.10.202:5060]
    09:55:44.031 [CM503001]: Call(24): Incoming call from Ext.14 to <sip:35@192.168.xx>
     
  4. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html

    Thanks for cooperation
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    edited last post with server status log.
     
  6. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,586
    Likes Received:
    252
    Your posted log simply shows you attempting a call from ext 14 (an SPA942) to ext 35. The call fails because ext 35 isn't registered. There is no sign of an outside call attempt. What model gateway are you using?
     
  7. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    When I setup a PSTN device it came up unregistered. So I used the trunk. Teliax. for outbound calls.

    Here is the server log for a outbound call.

    10:58:52.796 [CM503016]: Call(34): Attempt to reach <sip:1805*******@192.168.xx.xxx> failed. Reason: Not Found
    10:58:52.796 [CM503014]: Call(34): No known route to target: <sip:1805*******@192.168.xx.xxx2>
    10:58:52.796 [CM503010]: Making route(s) to <sip:1805*******@192.168.xx.xxx>
    10:58:52.796 [CM505001]: Ext.14: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.1.15(a)] PBX contact: [sip:14@192.168.xx.xxx:5060]
    10:58:52.781 [CM503001]: Call(34): Incoming call from Ext.14 to <sip:1805*******@192.168.xx.xxx>
     
  8. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    First step is to resolve issue described in your post previous to the quoted one.
    Kindly put server logs in code and /code tag. Button "Code" is available in toolbar.

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  9. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,586
    Likes Received:
    252
    I suspect that you haven't made an outbound rule that includes 18052055197. 3CX doesn't know what to do, where to send the call, when you dial that number. Download and read the manual on how to build an outbound rule, and make sure that your VoIP provider trunk is registering, or it's not going to work.
     
  10. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    I rebuilt the outbound rule and it definitely put me one step closer.

    Code:
    12:13:53.984  [CM503020]: Normal call termination. Reason: Server Failure
    12:13:53.984  [CM503016]: Call(38): Attempt to reach <sip:1805*******@192.168.xx.xxx> failed. Reason: Server Failure
    12:13:53.984  [CM503003]: Call(38): Call to sip:805*******@lax.teliax.net:5060 has failed; Cause: 503 Service Unavailable; warning: ; internal
    12:13:53.953  Connection error Could not contact DNS servers for lax.teliax.net
    12:13:53.859  [CM503025]: Call(38): Calling VoIPline:805*******@(Ln.10000@Teliax)@[Dev:sip:m(last name)@lax.teliax.net:5060]
    12:13:49.281  [CM503004]: Call(38): Route 1: VoIPline:805*******@(Ln.10000@Teliax)@[Dev:sip:m(last name)@lax.teliax.net:5060]
    12:13:49.281  [CM503010]: Making route(s) to <sip:1805*******@192.168.xx.xxx>
    12:13:49.281  [CM505001]: Ext.14: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.1.15(a)] PBX contact: [sip:14@192.168.xx.xxx:5060]
    12:13:49.265  [CM503001]: Call(38): Incoming call from Ext.14 to <sip:1805*******@192.168.xx.xxx>
    
    Looks like the issue now is not being able to contact the DNS server from my VoIP provider.
     
  11. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    jsadan,
    Do you read ixbt.com?
    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  12. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    Never heard of ixbt.com before
     
  13. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Please forget about it...
    Is it the next answer?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  14. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    That is what I am trying to figure out now yes. Why its not being able to reach my providers DNS servers.
     
  15. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Sorry, you had tried to figure out:
    1.
    2.
    3.
    Do you mean that the 4. should be related to
    ?

    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  16. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,586
    Likes Received:
    252
    It looks like your PC can't connect with a DNS server to convert the URL teliax.net to it's IP. That's a network, or network settings problem, in either your router or PC. are you able to open a browser and go to a search engine on the 3CX PC?
     
  17. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    I made a inbound rule using my providers trunk and DID. the outbound rule I remade following your and Leejor's advice and instead of getting the previous error of

    I am now receiving the error

    I am double checking with my provider to make sure that I have all the information entered correctly.
     
  18. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,586
    Likes Received:
    252
    Normally, if your router is set to use DHCP, it will pick up a couple of DNS server IP's from your ISP. If the PC's on your network are set for DHCP, they will get the gateway IP (your router) and refer all DNS queries through it.

    If you set you PC to a static IP, which is a good idea if it is running 3CX, you need to make sure that you have set both the gateway IP and the DNS server IP the same as your router's LAN IP. You can put in a couple of public DNS server IP's into your PC if you wish.
     
  19. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    Alright the computer I have 3cx installed on I set the gateway and preferred and alternate DNS up. this is the new error I am getting.

    Code:
    13:12:14.765  [CM503016]: Call(43): Attempt to reach <sip:1805*******@192.168.xx.xxx> failed. Reason: Not Found
    13:12:14.750  [CM503003]: Call(43): Call to sip:805*******@lax.teliax.net:5060 has failed; Cause: 404 Not Found; from IP:8.3.252.xx:5060
    13:12:13.500  [CM503025]: Call(43): Calling VoIPline:805*******@(Ln.10000@Teliax)@[Dev:sip:m(last name)@lax.teliax.net:5060]
    13:12:13.265  [CM503004]: Call(43): Route 1: VoIPline:805*******@(Ln.10000@Teliax)@[Dev:sip:m(last name)@lax.teliax.net:5060]
    13:12:13.265  [CM503010]: Making route(s) to <sip:1805*******@192.168.xx.xxx>
    13:12:13.265  [CM505001]: Ext.14: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-5.1.15(a)] PBX contact: [sip:14@192.168.xx.xxx:5060]
    13:12:13.250  [CM503001]: Call(43): Incoming call from Ext.14 to <sip:1805*******@192.168.xx.xxx>
     
  20. jsadan

    Joined:
    May 3, 2010
    Messages:
    91
    Likes Received:
    0
    Also still having trouble with inbound calls, rings about 6 times then says all circuits are currently busy.
     
Thread Status:
Not open for further replies.