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- Dec 3, 2008
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For anyone who likes mysteries:
We have a small office (3CX 7.1 with a Patton 4114 and Aastra 57i phones), 8 extensions, 4 POTs lines. 3CX is running in a Server 2008 VM that only handles the phones. For the most part it has been rock solid. However, in the last couple of months we have had VERY random incidents of getting emails from people who say they call us and the phone just rings and rings. We don't see the call appear here, although it's so random that I have not been able to be watching the front panel of the Patton when one of these has happened. The logs do not show any of these calls. We have not ever, by dialing in with one or more of our cell phones, been able to duplicate this. The weird part? It's almost always the same people who have the issue. We have one guy who has only successfully called us and gotten through once out of about a dozen attempts in the last 2 months, while 99% of other people have never had the problem (we get around 30-40 calls a day). I'm out of ideas for how to even go about tracking down what's happening. Suggestions? Thoughts? Exorcisms?? :lol:
We have a small office (3CX 7.1 with a Patton 4114 and Aastra 57i phones), 8 extensions, 4 POTs lines. 3CX is running in a Server 2008 VM that only handles the phones. For the most part it has been rock solid. However, in the last couple of months we have had VERY random incidents of getting emails from people who say they call us and the phone just rings and rings. We don't see the call appear here, although it's so random that I have not been able to be watching the front panel of the Patton when one of these has happened. The logs do not show any of these calls. We have not ever, by dialing in with one or more of our cell phones, been able to duplicate this. The weird part? It's almost always the same people who have the issue. We have one guy who has only successfully called us and gotten through once out of about a dozen attempts in the last 2 months, while 99% of other people have never had the problem (we get around 30-40 calls a day). I'm out of ideas for how to even go about tracking down what's happening. Suggestions? Thoughts? Exorcisms?? :lol: