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Help - 403 Forbidden

Discussion in '3CX Phone System - General' started by plindsay1, Sep 7, 2012.

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  1. plindsay1

    Sep 7, 2012
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    I recently upgrade my 3CX (free) phone system to Version 11.0.26364.600 in order to take advantage of the dial by name feature.
    Now, my one and only extension (a Grandstream 2100) will not make outgoing calls. It registers fine, and can receive calls. I'm stumped!

    My server activity log:
    07-09-2012 08:16:19.377 Leg L:20.1[Extn] is terminated: Cause: 200 BYE from PBX
    07-09-2012 08:16:19.315 [CM503020]: Call(C:20): Normal call termination. Call originator: Extn:110. Reason: Forbidden
    07-09-2012 08:16:19.315 [CM503016]: Call(C:20): Attempt to reach <sip:6132061056@> from Extn:110 has failed. Reason: Forbidden
    07-09-2012 08:16:19.268 Leg L:20.2[Line:10000>>16132061056] is terminated: Cause: 403 Forbidden/INVITE from
    07-09-2012 08:16:19.268 [CM503003]: Call(C:20): Call to <sip:16132061056@sip.babytel.ca:5060> has failed; Cause: 403 Forbidden/INVITE from
    07-09-2012 08:16:18.971 [CM503025]: Call(C:20): Calling T:Line:10000>>16132061056@[Dev:sip:16136866310@sip.babytel.ca:5060]
    07-09-2012 08:16:18.909 [CM503027]: Call(C:20): From: Extn:110 ("Paul Lindsay" <sip:110@>) to T:Line:10000>>16132061056@[Dev:sip:16136866310@sip.babytel.ca:5060]
    07-09-2012 08:16:18.909 [CM503004]: Call(C:20): Route 1: T:Line:10000>>16132061056@[Dev:sip:16136866310@sip.babytel.ca:5060]
    07-09-2012 08:16:18.893 [CM503001]: Call(C:20): Incoming call from Extn:110 to <sip:6132061056@>

    Any ideas???
  2. mixig

    mixig Active Member

    Dec 13, 2011
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    you get forbidden from your provider, check format number for your outbound caller id and number format for number that you dialed (maybe the format is not t as it should be so provider returns forbidden)
  3. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    The other examples I'm seeing, seem to indicate that they use port 5065, not 5060.
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