- Joined
- Aug 13, 2017
- Messages
- 6
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First, thanks in advance for any help at all. I am a long time Incredible PBX user and am excited about give this a try! This question has probably been asked over and over, but I could not find anything specific to what I am trying to do...although I don't think it is overly complicated at all, I have gone down a rabbit hole and at this point cannot figure it out--any help is appreciated.
What I am trying to do:
-All extension are set to a ring group--this is working
-Set up office hours--seems to be working fine
-Voice mail based on office hours is where I am struggling
--created a virtual type of extension --general voicemail box for customer service
--after hours, an "after hours" greeting is played an caller can leave voicemail
--during normal business hours, if no one answers after 20 seconds, "busy" voicemail plays and caller can leave voicemail (in same box as "after hours" calls.)
I know this is probably fairly simple to set up, but I have played around for hours will forwarding rules and cannot seem to get it straight!
Thanks again!
Jason W.
What I am trying to do:
-All extension are set to a ring group--this is working
-Set up office hours--seems to be working fine
-Voice mail based on office hours is where I am struggling
--created a virtual type of extension --general voicemail box for customer service
--after hours, an "after hours" greeting is played an caller can leave voicemail
--during normal business hours, if no one answers after 20 seconds, "busy" voicemail plays and caller can leave voicemail (in same box as "after hours" calls.)
I know this is probably fairly simple to set up, but I have played around for hours will forwarding rules and cannot seem to get it straight!
Thanks again!
Jason W.