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HELP ME, PLEASE! 3CX PhoneSystem db service restart error

Discussion in '3CX Phone System - General' started by paolodamico, Jul 24, 2007.

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  1. paolodamico

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    Hi,
    i have a 3CX PBX software installed and operating on a Windows 2003 Server SBS. Everything works ok.
    But ...when i restart my server machine the 3CX PhoneSystem database Server service doesn't restart and i find and error in the system events log. The error is about the system account phonesystem__3cx__.
    (The "run as service" privilege is set for this account.)

    It's also impossible to start manually the service and so it's impossible to to use the PBX.

    I must uninstall the 3CX software and reinstall it!!!
    Then restart manually the service, restore my configuration and begin to use my PBX.
    This problem appears every time i restart my Server machine.

    Can someone help me, please?

    Sorry for my very bad english :-(

    Help me, pleaseeeeeee
     
  2. paolodamico

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  3. RobLloyd

    RobLloyd Member

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    What's the exact event log error?

    Is this the latest build of 3CX?
     
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  4. paolodamico

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    Hi,
    when i restart the system machine, services 3CX Phone System Database Server and 3CX Phonesystem don't restart automatically (they are set as automatic in services settings) and i find 3 error in system eevmnt logs:

    ID Event 7041 -> 3CX Phone System Database Server could not access as .\phonesystem__3cx__ with configured password. Account dowsn't obtain the requested access

    ID Event 7000 -> 3CX Phone System database Server service error. Access error

    ID Event 7001 -> Impossible to start 3CX Phone System service. It's necessary to run the 3CX Phone System Database Server service!

    (my operative system is italian, so these are traslations and not the exact error messages)

    It's impossible to start these services manually. I have to uninstall and reinstall the 3CX software!!!

    My 3CX software version is 3.0.2328.0

    I hope someone can help me.

    Thank you
     
  5. Anonymous

    Anonymous Guest

    Yep uninstall all, make sure the services and the installation directory are gone.

    Re-Install, but make sure you install as administrator, also what OS are you installing on?
     
  6. BendyMetal

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    log on as a service

    secpol.msc - give log on as service rights to phonesystem__3cx__ user - no need to reinstall.
     
  7. nb

    nb Support Team
    Staff Member 3CX Support

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    Hi

    Please be informed that you are using an earlier version -
    Latest version is 3CX Phone System v3.1.2434.0.

    This was a bug in the 2328 version that was fixed.

    Please update to 2434. I also recommend that you perform a complete uninstall and fresh re-installation of the 3CX Phonesystem.

    Best regards
     
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  8. cs

    cs

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    This seems to be a new issue in 6.10 on the following conditions:

    * 3cx is installed on a domaincontroller
    * the user phonesystem3cx ist member of the admin group
    * microsoft security patch "log on as service from member of admin groups" is installed
    (the will happen, if automatic updates ist activated on the DC)
    * the db service will work until the next reboot

    workarround:
    * user phonesystem3cx sould not be member of the admin group
    * the logon as service sould be corrected with dompol.msc
    * grpupdate /force

    the correct installation can be check with secpol.msc (user phonesystem3cx should be able to log on ac service even after a reboot)
     
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