[help] My 3CX Status is Ringing

Discussion in 'Windows' started by firman, Oct 23, 2014.

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  1. firman

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    Dear Brother's, please help me.

    I using 3CX Soft-phone in my Windows 7 OS, and when I calling someone, the status on the 3CX Soft-phone is "ringing" but my destination number has been said "hello". I can hear "hello" respond from my destination number but he can't hear my voice.
    after 8 second's, the status has changed to "connected", so we can talk each other.
    it's very disturb me because we are Call Center Agent.
    Please help me.

    Thanks
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    Please open a support ticket through your 3CX partner to investigate this further.
     
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