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help no incoming fax

Discussion in '3CX Phone System - General' started by MarcelvanKuilenburg, Nov 8, 2009.

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  1. MarcelvanKuilenburg

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    I did all the rules as mentioned in the 3cxmanual for the faxserver. Unfortunately I can not get any incoming fax. Fault on the extern fax is communication fault. the log is as follows

    • 15:30:39.874 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.128.63:5060
      15:27:35.043 [CM504009]: Fax Service: changed contact to sip:888@192.168.128.63:5100;user=phone
      15:10:39.280 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.21:3478 over Transport 192.168.128.63:5060
      14:59:50.537 [CM503008]: Call(44): Call is terminated
      14:59:04.568 [CM503007]: Call(44): Device joined: sip:888@192.168.128.63:5100;user=phone
      14:59:04.506 [CM503007]: Call(44): Device joined: sip:31852733629@sipnl.prionet.nl:5060
      14:59:04.490 [CM503002]: Call(44): Alerting sip:888@192.168.128.63:5100;user=phone
      14:59:04.459 [CM503025]: Call(44): Calling @[Dev:sip:888@192.168.128.63:5100;user=phone]
      14:59:04.412 [CM503004]: Call(44): Route 1: @[Dev:sip:888@192.168.128.63:5100;user=phone]
      14:59:04.412 [CM503010]: Making route(s) to <sip:888@192.168.128.63:5060;user=fax>
      14:59:04.412 [CM505003]: Provider:[Prionet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Sippy] PBX contact: [sip:xxxx@94.208.144.255:5060]
      14:59:04.349 [CM503001]: Call(44): Incoming call from None@(Ln.10001@Prionet) to <sip:888@192.168.128.63:5060;user=fax>
      14:59:04.131 [CM503012]: Inbound out-of-office hours rule (VKA Fax) for 10001 forwards to Fax:888
     
  2. MarcelvanKuilenburg

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    In the meantime I discovered the FAQ about the incoming voipfax. after exactly implementing this template, incoming voip works great.
    The only thing i have to discover is that the time on the corresponding email is UTC and not local (+1) Any ideas?

    next targer is the outgoing fax

    3cx is great again.
     
  3. callidus

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    Hi,
    I have the same problem as you had..
    How did you resolve the problem?

    I just want to recive fax but i can't. I dont have a gateway or an analogfax.. I just use a provider..

    Regards,
    Irena
     
  4. danj

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    Hi,

    The following FAQ should get you started!

    http: //wiki.3cx.com/documentation/fax-1/receiving-faxes-from-voip-providers/ - NO LONGER AVAILABLE

    Regards,
     
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  5. callidus

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    hmm..
    I have alredy set up those setings.. but i can't recive fax..

    Can fax be recived by any VoIP provider or must the service "fax to mail" by the provider be turned on?
     
  6. KerryG

    KerryG Active Member

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    You SIP provider MUST support t.38 fax or you will not get faxing to work properly. Since most T.38 implementations today are poor hacks to try to get it to work, your success rate will probably either be pretty good or virtually zero.
     
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