HELP!!!!! Unable to log in to 3cx console

Discussion in '3CX Phone System - General' started by dydot, Aug 14, 2012.

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  1. dydot

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    Please help!!!!
    I'am unable to log in to 3cx console.
    It said my id/password is wrong (which is not).
    Before it happen, i got weird things happen like the number of caller is stuck, even no body use the lines it said you have reach maximum allowance. After that i restarted the system and when i try to log in back it say my id/password is not working.
    Any suggestion?

    Thank you in advance.
     
  2. PCTurnkey

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    Here is the reply from another thread that was about the same thing from LeonidasG:


    The password username should remain unchanged.

    Please generate support backup from the Backup and restore tool by doing the following:
    Start > Programs > 3CX Phonesystem > 3CX Backup > Generate Support info.

    Send that file to lg@3cx.com and i'll PM you your password.
     
  3. leejor

    leejor Well-Known Member

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    If you run out of things to try, (hopefully you have created a backup of 3CX recently), you could remove 3CX and then reinstall. Then apply the backup. 3CX should not be changing your password, and you should be able to sift through a backup to come across it.
     
  4. dydot

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    Hi Lejor,

    I do back up beforehand, but the thing is i can not interrupt the system since my company depend heavily on this.

    Thank you
     
  5. dydot

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    PCTurnkey,

    The email address is not working, it's non existing one.
     
  6. danhriscanu

    danhriscanu New Member

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    Hi,

    Here is the method of recovering your lost password if you have a backup of your system:

    Open the zipped backup with any archive manager like WinRar or WinZip.
    Inside you will find a XML file with a lot of numbers in its name (ex: 1205674940Db.xml)
    Open the XML with an editor like Notepad++ and search for "The admin ID".
    You will find two XML parameters like this:

    <Parameter>
    <Value>gathor</Value>
    <Type>Int32</Type>
    <Description>The admin ID</Description>
    <Name>WEBSERVERUSER</Name>
    </Parameter>
    <Parameter>
    <Value>cleverpass</Value>
    <Type>Int32</Type>
    <Description>The admin pass</Description>
    <Name>WEBSERVERPASS</Name>
    </Parameter>

    What you will find between <Value> and </Value> are the username and password for logging in to management console.
    In this example Username is "gathor" and Password is "cleverpass"
     
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