Help with Bridge

Discussion in '3CX Phone System - General' started by buster1075, May 21, 2013.

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  1. buster1075

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    Hello,

    I have set up a bridge over a VPN connecting two 3cx systems. In the 3cx MyPhone I can see the users on the other side of the bridge and I can see if they are on a call etc... I can also chat with them using the 3cx chat. If I dial any of the numbers on the other side of the bridge from my desk phone it does not work.

    I was trying to call someone on the other side of the bridge by clicking their extension on the 3cx MyPhone but it did not appear to be working. I installed the 3cx soft-phone on my PC to try something else and then tried clicking on the extension on the 3cx MyPhone again to have another look at the bridge. Just by chance I noticed that the Soft-phone actually works where as my desk phone does not.

    This is the only way it works. It doesn't work when I try calling the extension number from the soft-phone.

    Hopefully this makes sense.

    Any help would be appreciated.
     
  2. ian.watts

    ian.watts Active Member

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    How about the outbound rules for using the bridge? Like a VoIP provider or PSTN connection, the calls have to route using those rules.. which may affect dial plans depending on the numbering strategies.

    The only other one is I tend to enable PBX Delivers Audio.. unclear why I would "not" have that as default, given it's a bridge.. but go figure.
     
  3. mlump

    mlump New Member

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    If you need or want to use a specific dial out Digit in your outbound rules you need to specify that digit in the bridge under the Connection details for the MyPhone.
     
  4. jpillow

    jpillow Well-Known Member

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    You will have to add a outbound rule of sorts, when dialing the other system you can assign a number to dial before the extension ie x and the the extensions xxx. So if the extensions is 201 you can assigne a 3 to dial the other system extensions so to get extensions 201 you would dial 3201
     
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