I'm curious if anyone has had a problem with their (self-made) hold music being REALLY loud for external callers. I've tried just about every possible combination of file types (wav, mp3), sample rates and channels and even reduced the volume levels through a pretty sophisticated sound editor--nothing works. All my other prompts are perfectly normal, just this one file is giving me problems. Anyone have any suggestions or a way to adjust the volume through the Media Server? Thanks in advance for any help.