Hold Reminder ring

Discussion in '3CX Phone System - General' started by jeff yager, Jun 17, 2013.

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  1. jeff yager

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    Hello All, looking to implement a ring/reminder tone when a call is on hold for X amount of time. How can I go about doing this?
     
  2. lneblett

    lneblett Well-Known Member

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    If speaking to "on hold" only, then these are parameters usually set in the phone. Yealink as an example, has a setting that enables or disables the tone and then another that sets the interval by which the tone will sound...if enabled.
     
  3. jeff yager

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    Using all grandstreams and MOSTLY gxp2120's
     
  4. lneblett

    lneblett Well-Known Member

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    I took a quick look at the documentation for the 2120 and did not see a similar setting. You might wish to visit the GS forum and submit a query on the matter and perhaps they can advise further on how to do, if available, or perhaps include in a future firmware release. In the meantime, you could explore "parking" and its available options. Take a look at the settings and you will see some options on how it works.

    The 1450 model has a call waiting tone enable and disable which I did not see in the 2120. Sometimes, the manufacturers will use essentially the same methodology for the two (call waiting/hold functions with regards to tones) but I could not really tell if that was the case.
     
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