hold / resume not work

Discussion in 'Android' started by bluetel2, Aug 23, 2010.

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  1. bluetel2

    bluetel2 Member

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    hi all,

    it's on galaxy s and android 2.1

    tks
     
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  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Hi,

    When you say Hold and Resume does not work what exactly do you mean? Does the 3CXPhone crash? Or does nothing happen?
     
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  3. bluetel2

    bluetel2 Member

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    Hi Leonidas,

    in fact, when i take call, and make hold, the caller is on hold it's ok, but when i want to resum... no resum, caller is yet on hold.


    11:34:50.506 [CM503008]: Call(1404): Call is terminated
    11:34:50.131 [MS211000] C:1404.2: 192.168.1.236:16400 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    1Ext:Ext.123@[Dev:sip:123@192.168.1.90:1100;rinstance=3b99b2ccb31add88]
    11:34:42.522 [CM503007]: Call(1404): Device joined: sip:131@192.168.1.236:5060
    11:34:42.522 [CM503007]: Call(1404): Device joined: sip:500@192.168.1.94:5060
    11:34:41.022 [CM505001]: Ext.131: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA922-6.1.3(a)] PBX contact: [sip:131@192.168.1.42:5060]
    11:34:41.022 [CM503002]: Call(1404): Alerting sip:131@192.168.1.236:5060
    11:34:40.959 [CM503025]: Call(1404): Calling Ext:Ext.131@[Dev:sip:131@192.168.1.236:5060]
    11:34:40.912 [CM503004]: Call(1404): Route 1: Ext:Ext.131@[Dev:sip:131@192.168.1.236:5060]
    11:34:40.912 [CM503010]: Making route(s) to <sip:131@192.168.1.42>
    11:34:40.912 [CM505001]: Ext.500: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Android 1.1.13] PBX contact: [sip:500@192.168.1.42:5060]
    11:34:40.897 [CM503001]: Call(1404): Incoming call from Ext.500 to <sip:131@192.168.1.42>

    tks advance
     
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  4. LeonidasG

    LeonidasG Support Team
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    Hi,

    I'd try disabling your firewall momentarily and try the test again and see what happens.
     
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  5. bluetel2

    bluetel2 Member

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    i have disable firewall on server but the same result. it's like server don't see resume fonction.

    i send you per mp the 3cx log
     
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  6. StefanW

    StefanW Head of Customer Support and Training
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    may better send a wireshark pcap to see if and how the resume come to the system.
     
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  7. LeonidasG

    LeonidasG Support Team
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    It would be best to send a Wireshark Capture to lg@3cx.com
    The Logs of the phonesystem won't say much in this case.

    Also, what is the nature of the call? Is it an Internal Call?
     
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  8. bluetel2

    bluetel2 Member

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    Hi
    can you send me per MP your email add, i will send you the wireshark file.

    tks
     
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