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Holiday days from last year didn't run this year -- nye

Discussion in '3CX Phone System - General' started by Brad Cann, Dec 31, 2017.

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  1. Brad Cann

    Brad Cann New Member

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    G'day all,

    Did anyone elses nye holiday default out of office fail to work this year?
     
  2. jasonhayes

    jasonhayes New Member

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    Same here, our 3CX (Service Desk) has been open all day, when it is a Bank Holiday and we should have been closed!

    I checked the phones on Christmas Day and 3CX was in Holiday mode, didn't test today!!!!!.

    Why did the "Every Year" setting not work today (1st Jan)!

    To get the office closed, I deleted the "Every Year" and put in the holiday for 1st January 2018, but this was very later afternoon.
     
    #2 jasonhayes, Jan 1, 2018
    Last edited: Jan 1, 2018
  3. Brad Cann

    Brad Cann New Member

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    I think 3cx needs to work on their QC of their code..... this is basic level stuff. This has been a running install since V15 when we installed it brand new, and ran upgrades as they came out, No restores from backup or anything.
     
    sip.bg likes this.
  4. Elliott

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    Had the same issue!

    Had 4 customers call to say their systems were all accepting calls on New Years Day despite a global holiday being set!

    Anything we can do to prevent this happening again?
     
  5. Brad Cann

    Brad Cann New Member

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    apparently going to the holiday days and opening and then resaving fixes it.

    A nice message to the 3cx folk, " I really enjoyed being woken up at 8:33am on new years day after not going to bed until 2am" just because our phone system didn't re-use the pre-filled in defined public holidays from last year, that were marked as use every year.

    Whilst this may seem trivial in the world, its a real nuisance, and like i said before a real basic feature in a phone system.
     
  6. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello all and thank you for reporting this,

    We will need to look into this so we will require to see some files from your installations. Please check your inbox for details.
     
  7. Brad Cann

    Brad Cann New Member

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    i uploaded the file yiannish.
     
  8. YiannisH_3CX

    YiannisH_3CX Support Team
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    Thank you for the files and the update. The more files we have the easiest it is to find the issue.
     
  9. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Please note that the issue has been identified and a fix is currently being tested by our R&D department to be included in the next service pack. Thanks to everyone who reported this and helped us identify the issue.
     
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