Holiday Message Playing instead of After Hours

Discussion in '3CX Phone System - General' started by ABerndt, May 23, 2017.

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  1. ABerndt

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    Hi - I am new to our 3CX phone system. We have been receiving complaints of callers receiving a holiday message rather than an after hours message when calling after hours. Where would I start to look for what might be causing this problem? Thank you in advance for your help.
     
  2. jbryant84

    jbryant84 New Member

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    Inbound rules. Make sure that the destination for outside office hours is set correctly.
     
  3. ABerndt

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    It appears to be that is why this is rather puzzling...'Configure where calls to this DID/DDI Number should be routed outside office hours' has Connect to Digital Receptionist - 801-Virtual Receptionist General Afterhours selected. There is a check mark in the box 'Play Holiday Prompt on Public Holiday' as well.
     
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