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Holiday Route Instead of Common HOL

Discussion in 'Ideas' started by CentrexJ, Mar 21, 2017.

Holiday Route Instead of Common HOL 5 5 8votes
5/5, 8 votes

  1. CentrexJ

    CentrexJ Member

    May 5, 2009
    Likes Received:
    In 3CX inbound rules you select your destination for "office hours" and "outside office hours". Additionally you can toggle "Holiday prompt" on or off.

    I would like the holiday option extended so that each inbound rule you can select a destination for "holiday hours".

    Many of our customers have different departmental DIDs and would like each department DID to have its own holiday message/routing. Other customers have more than one company at their location sharing an office and a phone system and a common HOL digital receptionist doesn't work well because it will mix the branding.

    The above feature request to add a third route to each inbound rule for holiday use would solve a lot of headache over holiday configurations for companies and shouldn't be too difficult to implement.
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  2. ConnectworksNL

    Mar 2, 2017
    Likes Received:
    Ticket number 1001 about this.... Please 3CX fix this.