Home Button De-Registers

Discussion in 'iOS' started by shnabz, Feb 18, 2014.

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  1. shnabz

    Joined:
    Feb 18, 2014
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    Device Info
    -------------------------------------------------------
    Phone Model: [iPhone]
    Generation: [5S]
    Firmware Version: [7.0.5 (11B601)]
    Jailbreak: [NO]
    Cydia Installed: [NO]

    Issue Info
    -------------------------------------------------------
    Handset: [iPhone]
    Contacts: [Local]
    Connection: [WiFi]
    Server: [Internal]


    Hello,

    When I press the home button, 3CX immediately de-registers. Any calls sent to my iPhone extension are now diverted :cry:

    If i dont press the home button, the phone eventually locks itself, and 3CX stays registered, and calls come through fine.

    I've noticed that 3CX is not listed in the 'Background App Refresh' list on my iPhone, is it supposed to be? It's not something that you can manually add.
     
  2. IliasL_3CX

    3CX Support

    Joined:
    Jun 2, 2014
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    Hi there

    According to Apple iOS app standards, every time you press the home screen, and the application goes to the background, 3CXPhone for iPhone will go into background mode and must unregister . You can add push notifications in order for the 3CX Phone System to send a notification when the app is on the background you can find further information regarding push in the following link: http://www.3cx.com/manual/3CXPhoneSystemManual12.pdf

    Best Regards
     
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