Hotel Module - DSS

Discussion in '3CX Phone System - General' started by AlexFL, Jun 15, 2017.

Thread Status:
Not open for further replies.
  1. AlexFL

    Joined:
    May 26, 2017
    Messages:
    6
    Likes Received:
    0
    Hi,

    I have a couple of questions for a planned 15.5 rollout in a hotel.

    The plan is to use Fanvil X6 units for the reception, with the dynamic DSS BLF keys assigned to the rooms. It supports up to 60 dynamic DSS keys. Once a guest is checked-in in the PMS the guest his name is sent to the PBX and shows up as Extension last name, however with my initial testing this name does not get updated on the DSS key immediately, is there a setting in the provisioning template how often to reload the DSS keys ?


    Other question, In the stream last week it was announced that soon, hotels without PMS integration will be able to check-in/check-out rooms through the webclient. This is great because we are currently missing quite a lot of features from the V14 hotel module for hotels without pms integration. My question is will there also be an option in the webclient to get a total $ amount of the made calls when you check out the room? So this could be manually posted to the room bill?

    Maid status codes seem to be unable to be used at this time, what is the ETA for this?

    Would it be possible to make a dial code to check-in/check-out a room for hotels that prefer not to use the webclient? like *40*101 or something?
     
  2. nb

    nb Support Team
    Staff Member 3CX Support

    Joined:
    Jun 7, 2007
    Messages:
    2,097
    Likes Received:
    142
    We will check the refresh of the dss keys. How quick do you expect it to update? Do you get it to update after all?
    Remember It needs to clear config, reboot and and take new config and if this refresh timer is something deep, it might need to reboot a second time.
    Maybe you should ask another question: How fast are you checking people in? :)
    Joking apart - After how long did it provision from the moment you checked in a guest from pms?

    The receptionists will have features they can utilize very soon.
    Actually they are features which we are introducing to all 3CX users. Other businesses and call centers have been using hotel features for ages. Hotdesking is the checkin and checkout essentially. A wake up call can easily be converted to a reminder to call someone. DND is already standard procedure.
    Re total amount yes - we need it. It will not come with this batch of what is mentioned above but soon after.

    Maid codes will be included in SP1. We will see if we can fit the above in SP1 but not sure. The billing will come after.

    Re dial codes feature. Lets not discuss this for now because it will definitely distract us more. Lets stick to the above first. I can give you more detailed information as we go along to help you plan a bit more.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,978
    Likes Received:
    183
    Hi Nicky. Is the only way to get the Hotel features to do a clean install and restore from backup? I do not see a Hotel button in the Settings section.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. nb

    nb Support Team
    Staff Member 3CX Support

    Joined:
    Jun 7, 2007
    Messages:
    2,097
    Likes Received:
    142
    Yes a separate service is installed.
    You need to take a backup
    Uninstall. Download 15.5 and install
    Restore
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. lvhotel

    Joined:
    May 18, 2016
    Messages:
    5
    Likes Received:
    0
    Install 15.5 do a backup, uninstall then reinstall use the new backup and it will show up.
     
  6. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,978
    Likes Received:
    183
    Thats the same think Nicky said 8 hours ago. :)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.