Hotlines dial codes ignored

Discussion in '3CX Phone System - General' started by mavik, Mar 20, 2018.

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  1. mavik

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    Hi,
    I have an installation where I can dial a hotline. It connects but if I try to enter any number to pass a queue the digits entered are ignored. I don't see an option or anything in the log. Is someone able to point me into the right direction please.
     
  2. lneblett

    lneblett Well-Known Member

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    Sorry, need a little more info as you are not telling us if you have a 3CX site that tries to dial out to a queue at another location or if someone is dialing in and getting to a queue and cannot get it to respond.

    I assume the first, in which case, change the DTMF format to inband on the device that is used to dial out and then try.
     
  3. mavik

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    Yes, you are right. I'm dialing out and the queue at the other side doesn't react to my pressed numbers.
    Do you know where I change the DTMF format
     
  4. leejor

    leejor Well-Known Member

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    What type of trunking, and what make of set(s), are you using?
     
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