Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Hotlines dial codes ignored

Discussion in '3CX Phone System - General' started by mavik, Mar 20, 2018.

Thread Status:
Not open for further replies.
  1. mavik

    Joined:
    Apr 22, 2016
    Messages:
    2
    Likes Received:
    0
    Hi,
    I have an installation where I can dial a hotline. It connects but if I try to enter any number to pass a queue the digits entered are ignored. I don't see an option or anything in the log. Is someone able to point me into the right direction please.
     
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,086
    Likes Received:
    64
    Sorry, need a little more info as you are not telling us if you have a 3CX site that tries to dial out to a queue at another location or if someone is dialing in and getting to a queue and cannot get it to respond.

    I assume the first, in which case, change the DTMF format to inband on the device that is used to dial out and then try.
     
  3. mavik

    Joined:
    Apr 22, 2016
    Messages:
    2
    Likes Received:
    0
    Yes, you are right. I'm dialing out and the queue at the other side doesn't react to my pressed numbers.
    Do you know where I change the DTMF format
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,104
    Likes Received:
    329
    What type of trunking, and what make of set(s), are you using?
     
Thread Status:
Not open for further replies.