This might sound like a very rudimentary question, but I am having a hard time grasping it. I have a client that would like to mimic their line based system that they currently have. What they want is when someone calls inbound they place them on HOLD. They then page the factory floor to have JohnDoe pickup on LINE1. I understand that this can be done by transferring, but with lack of shared line appearances and a call parking lot; how are users currently dealing with this. Or am I just having one of those moments?