How can I make 3CX Caller ID show names and numbers?

Discussion in '3CX Phone System - General' started by ingram, Dec 30, 2013.

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  1. ingram

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    Currently, our phones and softphones only show the number of the caller. Does anyone know how to make them show the name of the caller also? I have a SIP trunk from Intelepeer.
    Thanks
     
  2. leejor

    leejor Well-Known Member

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    That all depends....

    If the provider does not send a name, then all you can do is to enter the number and a name in the 3CX phone directory. That will display any name you wish if there is a number match. You can also change a name that is being sent to something more meaningful, such as "Mobile Caller", to a persons actual name. Of course this only works for frequent callers that you go to the trouble of putting in there.

    Some providers, depending on the country/policy, do offer a name display service, but charge extra, as a name lookup in a database generally has a fee.

    Check the 3CX logs for an incoming call, to be sure that a name is not being sent.
     
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