how can i show on phone screen the string "support" before the name of the caller when phone rings?

Discussion in 'Call Flow Designer' started by luca pellegrini, Sep 28, 2017.

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  1. luca pellegrini

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    i want to know, how i can put the string "support" before name of the caller on the screen phone.
    thanks for the help!
     
    #1 luca pellegrini, Sep 28, 2017
    Last edited: Sep 28, 2017
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello @luca pellegrini,

    Unfortunately the CFD can't change the display name. Currently there is no way to achieve this.

    Kind regards.
    Ernesto
     
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  3. ericosborn09

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    If you routing calls to a support Queue that will prefix the incoming call. Is that an option for you?
     
  4. luca pellegrini

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    i solved the problem, thanks!
     
  5. MRM

    MRM

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    Hi Luca,

    So glad that you solved the issue, it would be great if you could share what you did as others might be in the same situation, thank you.
     
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