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- Jun 20, 2018
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Hi there,
we have an 3cx system running with two trunks which belongs to 2 different companies.
The Agents works for both companies and should see which trunk/Number was called
Trunk 1 (company1) -> Queue with Agents 11,12,13,14,15,16,17
Trunk 2 (company2) -> Call Group with Agent 16,17,18
The Problem is that the Agents should answer the phone with the company name.
Without identification which trunk/Number is called this is not possible.
I was looking in the direction inbound call manipulation but what if the agent want to call back the number which is showed in the display / Calles Number List ?
Any Suggestions ?
Thanks in advance
Guido
we have an 3cx system running with two trunks which belongs to 2 different companies.
The Agents works for both companies and should see which trunk/Number was called
Trunk 1 (company1) -> Queue with Agents 11,12,13,14,15,16,17
Trunk 2 (company2) -> Call Group with Agent 16,17,18
The Problem is that the Agents should answer the phone with the company name.
Without identification which trunk/Number is called this is not possible.
I was looking in the direction inbound call manipulation but what if the agent want to call back the number which is showed in the display / Calles Number List ?
Any Suggestions ?
Thanks in advance
Guido