Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

How can we check the abandoned calls by agent?

Discussion in '3CX Phone System - General' started by ruifpereira, Nov 17, 2016.

Thread Status:
Not open for further replies.
  1. ruifpereira

    Joined:
    Nov 17, 2016
    Messages:
    2
    Likes Received:
    0
    Good afternoon all,
    How can we check the abandoned calls by agent?


    Kind regards,
    Rui Pereira
     
  2. George_3cx

    George_3cx Guest

    Dear ruifpereira,

    You can create a call report with selected type Agents in Queue Statistics.

    With this report you can see the answered calls, the percentage for calls serviced, the answered calls per hour, the ring time and talk time per Agent.

    This report will help you observe who answered each call and who doesn't.
     
Thread Status:
Not open for further replies.