How do I determine if an IP phone is registered?

Discussion in '3CX Phone System - General' started by L Monroe, Dec 30, 2017.

Thread Status:
Not open for further replies.
  1. L Monroe

    Joined:
    Dec 20, 2017
    Messages:
    12
    Likes Received:
    0
    I feel like this should be obvious but confused. If I have a user that sets calls to ring on their cell at the same time, then it always shows green even if their IP phone is offline. Just wondering how to check if their IP phone is actually registered or not?
     
  2. sip.bg

    sip.bg Active Member

    Joined:
    Nov 7, 2016
    Messages:
    704
    Likes Received:
    219
    What you see into Phones menu of the PBX?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. 12494

    12494 Member

    Joined:
    Apr 16, 2010
    Messages:
    281
    Likes Received:
    22
    In addition you could log into phone and look there.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    4,349
    Likes Received:
    274
    All registered devices are displayed under the Phones section of the PBX. Since the option "Ring my mobile simultaneously" is enabled the extension will remain registered so that the mobile device can receive calls even if the IP phone is un-registered.
     
Thread Status:
Not open for further replies.