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How do I give users access to their call recordings?

Discussion in '3CX Phone System - General' started by L Monroe, Dec 31, 2017.

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  1. L Monroe

    Dec 20, 2017
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    One of our #1 requirements is recorded calls that my sales reps can listen back to as it's super valuable to play back a call from a customer. In the 3CX manual it says "In order to view the Recordings list the administrator must give you access." at this page here https://www.3cx.com/user-manual/call-recording/. Where is that setting? I've gone through everything and cannot find it. So right now when users go to Recordings in the 3CX Softphone it shows nothing, even for myself and I'm an admin user. Where is this setting?
  2. complex1

    complex1 Active Member

    Jan 25, 2010
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    In the 3CX management console, go to the “Extensions” node.
    Select the extension and click “Edit”
    Go to the “Phone Provisioning” tab.
    Now you can configure the option Access.
    - Show Call Recordings - Allows users to see their call recordings.
    - Allow Deletion of Recordings - Allows users to delete call recordings.

    Hope this will help.
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  3. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

    Nov 1, 2017
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    Hi L Monroe,

    As complex1 indicated navigate to the extension settings, Phone Provisioning Tab, and under Access select the option "Show call recordings" and if desired "Allow Deletion of recordings".
    Be advised that you can proceed with a massive change of the option by selecting more than one extension using the shift or control key and then click the Edit button.
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