This should be a fairly simple question, but I can't seem to find the answer anywhere. Using 3CX 9 and Linksys SPA941 phones, how do I provision a phone to handle more than 1 call at a time? Situation: My client has all calls going to a Ring group which is configured to "Ring All". If one person is in an office alone and answers the phone, subsequent calls go everyone else in the ring group instead of going to a 2nd extension. My client would like to be able to see that 2nd call, place the 1st call on hold and answer it. Is this something configured through the phone itself or with 3CX to enable the phone to ring while already in use? **NOTE: The "I want to be able to accept more than 1 call at the same time" option in the extension's Forwarding rules is checked.