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how is "Number of simultaneous calls supported" counted ?

Discussion in '3CX Phone System - General' started by xvisionbelgium, Dec 16, 2008.

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  1. xvisionbelgium

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    How is "Number of simultaneous calls supported" counted in a 3CX system ?

    Is this the number of external simultaneous call or are internal calls also counted ?
     
  2. Nick Galea

    Nick Galea Site Admin

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    A simultaneous call is a single call from "end-to-end" or a complete circuit. If a complete circuit hasn't been achieved yet it is still a call.

    Some examples:

    * A call from any extension, gateway line, voip line, DR, queue is a single call.
    * An inbound call over PSTN or SIP is a call.
    * Each inbound call waiting in the Queue is a call.
    * One unusual circumstance is if a call comes into a DR and user presses an option and it is transferred: It becomes 2 calls until the call is tranferred and connected.
    * One other circumstance is if a call goes across a 3CX bridge it will take a call on each 3CX server.
     
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  3. Nick Galea

    Nick Galea Site Admin

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    I have no idea what you are trying to say here. I wrote this article based on the customer question above.
     
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  4. jjwerkman

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    Re: how is "Number of simultaneous calls supported" counted

    Does this still apply? I remember that somewhere in a video tutorial is said that also the lookup for a agent (queue) is also a call. Does this mean that 3CX uses 3 call's to connect a caller to a agent? And when a caller is connected to a agent is there one call left?
    sc1: caller in queue
    sc2: agent connected to queue
    sc3: queue polling
     
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  5. sigma1

    sigma1 Active Member

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    Re: how is "Number of simultaneous calls supported" counted

    To make it very simple for you:

    Any actual audio stream. Meaning the "line" between 2 extensions, extension to IVR/VM etc, outside caller to ANY of the intrnal functions (queue, hold, vm, conference, ring group) Outside caller to any extension etc.
     
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