My management is asking for the following setup with a Digital Receptionist: 1. DR active outside of business hours - this part is easy. 2. In early mornings, before business hours, the staff are sitting by their phones assembling the truck routes for the day, and they want to have 10 seconds worth of ring time before the call goes to the DR to allow them to pick up the call if they see the CID of a customer. 3. In evening, after business hours, there is no one at work, so the call can go directly to the DR. #2 is what I'm not sure how to accomplish. The forwarding rules for an individual extension have this setting, but how can I use this type of setting with a DR? TIA.