• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

How to block call transfer between agents using 3cx app

Status
Not open for further replies.

Milos

Customer
Joined
Nov 17, 2017
Messages
4
Reaction score
0
Hello,

please is there a way / possibility how to block call transfer feature, so agent CANNOT transfer a call to another agent?

Thank YOU
 
Create a new group in 3cx management
Assign all the agent extensions to that group

That group level , disable "Perform operations (divert, transfer, pickup)"

upload_2018-9-11_22-16-56.png
 
Thank you mobilowa. This set up I already have, but when agent in group1 (which has disabled "perform operations divert, transfer, pickup" )receives an external call on android device he is able to transfer to any avaiable extension he knows, even to an extensions that are cannot receive calls from him. There must be an another solution how to block it. Anyway thank you very much!
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,625
Messages
748,894
Members
144,739
Latest member
Ghisl1
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.